How do I book?

Booking an interpreter or translator via SWITC is a simple process. All interpreting and translating requests are processed via SWITC’s online booking system. This system allows your organisation to place new bookings, monitor current bookings and update details about your organisation.

If you have any questions about the booking system or if you have an urgent booking request, please call us on (07) 3892 8559 or email to discuss.

Interpreters can be difficult to find at short notice, so please make a booking a minimum of one working week in advance to allow enough time for an appropriate interpreter to be arranged. With all translation requests, please allow a minimum of 10–15 working days from date of submission to have your request completed.

Please note, only Non-government organisations funded by the is Disability and Community care portfolio of the Department of Communities, Child Safety and Disability Services can access the SWITC program. If your organisation is funded by the Disability Services portfolio you will be issued with a funding ID number. Use this number as your username when making bookings through SWITC. If you are unsure of your login details, please contact us on (07) 3892 8559 or email and our customer service operators will assist you.

If your organisation is not funded by the is Disability and Community care portfolio, you will need to contact your funding body to discuss how you can access free interpreting and translation services.